Our Service Network

Fresh Water Systems is the preferred vendor for National Pharmacy chains such as Walgreens, Wal-Mart, Albertson’s/Sav-On, Meijer, Fred Meyer and well as many other regional chains, hospitals, and independent pharmacies. Fresh Water Systems currently services over 15,000 pharmacies nationwide.

Our extensive nationwide network of full-time professionally trained technicians provides installation, support, and annual preventative maintenance to our valued customers.


  •     Factory Trained Technicians receive exclusive training from Fresh Water Systems’ pharmacy team.
  •     Our Fresh Water System employed service technicians are fully stocked any prepared for any possible contingency. They drive Fresh Water System branded vans with all inventory necessary to service most issues.
  •     Affordable Plumbers often charge up to 5 times our rates, and typically lack experience working with such specialized equipment. Ensuring water quality is necessary!
  •     Experienced Most service technicians have been with us for over a decade and have the background and knowledge to handle any challenge that may come up in the field.
  •     Trusted Technicians undergo thorough background checks and are clearly identified with official Fresh Water Systems badges.


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Our coast to coast Service Tech Network allows us service pharmacy customers in metropolitan areas as well as most outlying & rural areas.  Contact us to see about prices and availability.


Professional installation is recommended for all Pharmate customers.  System installation includes mounting system under pharmacy sink, connecting drain lines, running tubing to wall-mounted dispensers, initial sanitization, and diagnostic/leak tests.


System performance depends on regular maintenance and sanitization procedures to ensure a consistent supply of high purity water.  Most customers prefer to make this the responsibility of Fresh Water Systems
Factory Trained Service Reps.


As with any intricate system, issues can arise.  Our in-house troubleshooting hotline is the fastest and most efficient way to receive no cost troubleshooting assistance (reserved for FWS customers), or report trouble related to your RO system.


We treat our customer’s money as if it were our own.  The modular design of our systems allows us to resolve most problems by replacing one or more components, not the entire unit.